-
Windows Live Localisation Failure
Posted on January 28th, 2008 No commentsI find most of Microsoft’s top-down, design-by-committee products to be insufferable and Windows Live is no different. Sign up for Windows Live and they force products, features and most of all “upgrades” that usually function less well than the original product, down your throat.
But reality is, there are a lot of people attached to the MS Live network and sometimes it is the the most functional point of contact for some people in my networks–so I use it when I need to.What drives me absolutely crazy is that when you go many Windows Live web pages from an IP that is mapped to Thailand, they automatically serve a page in Thai. All in Thai. With no option to change the language unless you can read the menu–in Thai. (I can read a little and it’s not often easy to figure out how to do it–and if you do not read Thai–it’s impossible.)
So if I want to use Windows Live and I want to change a setting, download an app or register a new account, I must do it in Thai–or fly to Australia, England or the USA so I can log in form an English speaking country.
Isn’t there anybody at Microsoft that can see this is a problem? Didn’t a usability person look at Windows Live and say “if you are going to default the language, at least have an option to change it in some other (more common) language so people who are having problems with the default language can take an action?”
I guess not. MS and their arrogant “take what we give you and like it” attitude is all pervasive.


